Nyeredzi Global Pvt is the leading premium technology solutions provider and call center solutions in Harare and Africa. We pride ourselves as the leader in digital revolution. Through the zeal to make Zimbabwe and Africa being connected, we are always bringing advanced tech solutions. If your company is looking for a call center solution, look no further than us. We have partnered with the world’s giant in the Call center business.
With a factory in the UK, India and China, we are the only company that does manufacturing, distribution, implementation, maintenance, support. And in support of the UN 17 SDG goals vision for sustainability and environmental responsibility to reduce climate change, we offer a buyback for all used products. A credit note will be used to purchase future products again.
Call Center Solutions in Harare
A call center solution is highly required in a business to make sure that they deliver exceptional customer service. All businesses thrive because of good products, services and customer services. If you want to see your business die easily, then, ignore the need to have a engaging customer service department. Bad customer service is the worst thing you would want to experience in any business. Thus, we provide call center solutions in Harare that can every organization can utilize.
Nyeredzi Global Pvt thrives to be the leading technology premium services provider in Zimbabwe and across Africa. Thus, we are the leading call center solutions provide in Harare, Zimbabwe. We make sure we bring solutions to companies while they don’t leave their offices.
Call Center Support Channels
In this new digital age, the way business operates is different from the traditional way of doing things. Due to the boom of social media, its imperative that a company maximize on building a resilient team that takes care of their customers. Interesting to note is the fact that many customers prefer different medium to communicate. With the rise in software development, many platforms are available to communicate with customers. Additionally, depending on your market, your clients might be on this or that platform. Hence, our call center solution is able to integrate all the social media platforms to make sure that communication is made at one place. Our call center can be integrated to a webchat, WhatsApp, Social Media, and emails. As the world is going digital, so is the need to have contact channels that support customers anytime and anywhere.
Supported social media channels include:
- Facebook
- Instagram
- X
- Threads
- etc.
As more and more businesses are digitalizing, so is the need to serve the customers more effectively and efficiently. The majority of the customers are expecting businesses to be readily available to provide them with customer services and support. As more and more people are found on social media, so is the demand for customer service to be offered via various support channels. Traditionally, companies used to receive inquiries via phone calls. However, this is not today’s norm. There is a great shift in the way we do business. The coming of internet causes a digital revolution and failure to adapt will cause many organizations to suffer. Change management is very necessary today in any business.
Thus, companies with contact centers that support customers from all the platforms will experience growth. The ones that are naive to change will experience many challenges. Because contact centers have a multichannel approach, this gives companies the flexibility to develop better customer experiences by purifying customer services, thereby improving their visions and increase efficiency into customer behavior and needs.
Call Center Products
Our call center solutions is a complete package. Knowing what our customers need differentiate us from the rest. We are a one-stop-shop for all your call center solutions. Our call center comes with the following products: phones, headsets, interfaces, hardware security tools, webcam and accessories.
